Privacy Policy
Southern Maine Courier
Effective Date: [Month Day, Year]
Last Updated: [Month Day, Year]
1. Who We Are
This Privacy Policy explains how Southern Maine Courier ("we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, contact us, create an account (if available), schedule a pickup or delivery, or otherwise use our services (collectively, the "Services").
If you have questions about this Privacy Policy or our privacy practices, contact us at: 45 Portland Road, Suite 7
Kennebunk, ME 04043
2. Scope
This Privacy Policy applies to information we collect through our website and the Services. It does not apply to websites, apps, or services that are not operated by us, even if they link to our website.
3. Information We Collect
B. Information collected automatically
Device and usage information (such as browser type, operating system, IP address, pages viewed, and time spent on the site).
Approximate location derived from your IP address (for fraud prevention, service eligibility, and analytics).
Cookies and similar technologies (see Section 7).
B. Information collected automatically
• Device and usage information (such as browser type, operating system, IP address, pages viewed, and time spent on the site).
• Approximate location derived from your IP address (for fraud prevention, service eligibility, and analytics).
• Cookies and similar technologies (see Section 7).
C. Information from third parties
• Payment information from payment processors (we do not store full payment card numbers; payment processors handle card data).
• Service providers that help us provide delivery, routing, tracking, analytics, customer communications, or marketing.
4. How We Use Information
We use information for the following purposes:
• Provide, operate, and improve our Services (including scheduling pickups, routing deliveries, and confirming completion).
• Communicate with you (including service updates, confirmations, and support).
• Process payments, invoices, refunds, and chargebacks.
• Maintain safety and security, prevent fraud, and enforce our terms and policies.
• Analyze and improve website performance, usability, and marketing effectiveness.
• Comply with legal obligations and respond to lawful requests.
5. How We Share Information
We use information for the following purposes:
• Provide, operate, and improve our Services (including scheduling pickups, routing deliveries, and confirming completion).
• Communicate with you (including service updates, confirmations, and support).
• Process payments, invoices, refunds, and chargebacks.
• Maintain safety and security, prevent fraud, and enforce our terms and policies.
• Analyze and improve website performance, usability, and marketing effectiveness.
• Comply with legal obligations and respond to lawful requests.
6. Proof of Delivery, Tracking, and Photos
Depending on the service level you request, we may collect and store proof of delivery such as signatures, delivery notes, timestamps, and photos of delivered packages (for example, a photo at a doorstep). We use this information to confirm completion, address disputes, and improve service quality.
7. Cookies and Similar Technologies
We may use cookies and similar technologies (such as pixels and local storage) to operate the website and understand usage. Cookies can be used to remember preferences, keep you signed in (if applicable), measure traffic, and improve functionality.
You can control cookies through your browser settings. If you disable cookies, some features of the website may not function properly.
8. Communications Preferences
We may send transactional communications (such as delivery confirmations, service alerts, or account notices). We may also send marketing communications where permitted by law. You can opt out of marketing emails by using the unsubscribe link in the message.
If we offer SMS/text updates, you can opt out by following th instructions provided in the SMS message (for example, replying STOP). Standard message and data rates may apply.
9. Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes (such as recordkeeping). Retention periods may vary depending on the type of information.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of any account credentials and for notifying us of any suspected unauthorized use.
11. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can delete it.
12. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights related to your personal information, such as the right to request access to, correction of, or deletion of certain information, and to opt out of certain processing (such as targeted advertising).
To submit a request, contact us using the information in Section 1. To protect your privacy, we may need to verify your identity before responding.
13. State-Specific Disclosures (U.S.)
Certain U.S. states (including California, Colorado, Connecticut, Utah, and Virginia) provide residents with additional privacy rights. Where applicable, we will respond to verifiable consumer requests consistent with state law. We do not discriminate against you for exercising privacy rights.
If you are a California resident, you may have rights to know, access, delete, or correct certain personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information for money.
14. International Visitors
Our Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your information may be processed and stored in the United States, where data protection laws may differ from those in your location.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last Updated" date. If changes are material, we may provide additional notice as required by law.
16. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
45 Portland Road, Suite 7
Kennebunk, ME 04043
info@southernmainecourier.com